Returns & Refund Guarantee

Returns & Refund is a guarantee provided by Voulez for every product we sell on
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact Voulez to resolve these problems. You will then be able to request a full refund and return the item, or keep the item and agree to a partial refund with Voulez.

Scope of Guarantee

All products on have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:

  1. An item you claim is not as described, but we can prove that it is.
  2. Items are as described, but you no longer want them (unless we offers Easy Returns).

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Return Shipping Fee

If you agreed with us to return your item, please also check our shipping terms. Returns accepted if product not as described, buyer pays return shipping fee; or keep the product & agree to refund with Voulez.